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If VirtualBox Isn't Showing 64-Bit OS Versions

Windows 10

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4 parts

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Intermediate

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This tutorial is interactive.That means you can do things like click on images to zoom or colored buttons to speed up the process.

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This icon indicates that you may be required to restart your PC one or more times in that section. Save all your work and close all your apps before continuing. Find it by the header in any applicable section.

Table of Contents

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Click a section below to jump to it. Click the button again in any section to return back here.

Check that your PC is 64-bit Compatible

Check that Virtualization is Supported and Enabled

Enabling Virtualization Technology in your BIOS

Disabling Virtualization Technology in Windows

Removing any other VM Applications from your PC

 
 
 

Check that your PC is 64-bit Compatible

1

Open the Run box by pressing Win + R on your keyboard. 

2

In the Run box, type msinfo32, then press Enter.

Run Box with msinfo32 typed into the open field.

3

In the newly opened window, locate System Type. It's highlighted in the screenshot below.

Is your System Type showing "x64-based PC"?

or

System Information window with the System Type line highlighted.

If you don't see x64-based PC, your PC will not be compatible with a 64-bit Virtual machine. Try:

  • Borrowing a PC from a family member or a friend.

  • ​If you have a desktop PC, upgrading the CPU hardware to one that's 64-bit capable.

  • ​Continue with the guide to see if it might work anyways.

 

Check that Virtualization is Supported and Enabled

Virtualization is what will allow you to run a Guest OS inside a Host OS (Virtual Machine). It's usually supported, but can often be turned off by the manufacturer for security purposes. We will need to verify that it's on for the VM to work properly.

1

Right-click on the Start icon and click Task Manager.

The menu that appears when right-clicking the Start icon, with Task Manager highlighted.

2

In Task Manager, click the Performance tab up-top. Make sure you're looking at the CPU section.

Not seeing the tabs at the top of Task Manager?
Click the More details drop-down arrow in the bottom left-corner of Task Manager.

Task Manager window showing the CPU section under the Performance tab with Virtualization and its status highlighted.

Take a look at the Virtualization label as highlighted above in the screenshot.

Is your Virtualization showing "Enabled" or "Disabled"?

or

Enabling Virtualization Technology in your BIOS

We'll need to enable Virtualization in the BIOS because it's the only place where important system settings, such as Virtualization, can be controlled.

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This process will require your PC to restart. Save your work and close your apps before continuing.

1

Access the BIOS on your PC.

To help save you time: Do you know how to access the BIOS on your PC?

or

Assistance For: Access the BIOS on your PC.

Learn how to effortlessly access the BIOS on most PC's made on or after August of 2012.

1a

Open the Start menu and access the power menu. While pressing down and holding the Shift Key, click Restart simultaneously. Once you see the loading screen, you can release the Shift key.

1b

In the newly opened menu, click Troubleshoot > Advanced Options > UEFI Firmware Settings > then click Restart.

1c

This will automatically restart your PC into your BIOS. The BIOS will vary visually, but it consists of menus, typically in columns and rows that are controlled with the arrow keys, or with graphics and are controlled with a mouse cursor. 

2

Once you've accessed the BIOS on your PC, find a menu labelled SecurityMiscellaneousAdvanced, or OC.

Just to confirm: Did you find the corresponding menu in your BIOS?

or

3

Once you have found the corresponding menu within your BIOS, find a label similar to or exactly matching: Intel Virtualization TechnologyAMD-VHyper-V, VT-X, Vanderpool, or SVM. Enable it, then restart your PC and save the changes.

Just to confirm: Did you find the corresponding setting in your BIOS?

or

 
 
 
 

Disabling Virtualization Technology in Windows

Now that we've confirmed Virtualization is enabled in the BIOS, let's finish by disabling it in Windows to avoid conflict with VirtualBox and your PC.

restart-required.png

This process will require your PC to restart. Save your work and close your apps before continuing.

1

Click on the Start icon.

2

Start typing to Search: turn windows features on or off, then click on the first result as highlighted in the screenshot.

The Search pop-up in Windows with the Turn Windows features on or off result displaying and highlighted.

3

Find Hyper-V on the list of features, then uncheck the box next to it to disable it. Click OK to save the changes. Windows will load for several seconds, then will ask to restart to complete the changes. Click Restart now. If Hyper-V isn't there or it's already unchecked, click Cancel.

The Windows Features window list displaying Hyper-V with the checkbox enabled and highlighted.

Let us know when your PC has restarted and then we can continue.

 

Removing any other VM Applications from your PC

Virtual Machine players have a tendency to conflict with each other and can cause certain software issues.

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This process will require your PC to restart. Save your work and close your apps before continuing.

1

Open the Run box by pressing Win + R on your keyboard. In the Run box, type in appwiz.cpl, then press Enter.

Run Box with appwiz.cpl typed into the open field.

2

Control Panel will display all of the programs installed on your PC.

3

Locate each Virtual Machine program individually, select it, and click Change or Uninstall towards the top-center of the screen. A new window will open to finish removing the software. You may have to use an Exit Wizard to remove a program.

Control Panel with a Virtual Machine program Uninstall wizard showing and the Change button highlighted.

4

If applicable, follow the guide through to Remove the program. Restart your PC if asked to complete the removal process and clean up any residual files. Now, try adding a new Virtual Machine in VirtualBox using a 64-bit OS.

Control Panel with a Virtual Machine program Uninstall wizard showing and the Remove button highlighted.
 

Still need assistance?

When reaching out, provide the code "SRC205", for the quickest support.

Please send me a text message at: (480) 246 - 6772.

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Or, email me at: support@knatech.org

 

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Content created on 7/2/2021 and finalized with mobile support by 7/8/2021. Performed with host OS Windows 11 Pro (Version: Dev, Build 21996.1). Procedure verification tests passed successfully.